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Frequently Asked Questions

FAQ - Here you can find answers to frequently asked questions. More questions? Write to us via the web form.

Hire a Holiday Home Safely on Akomgo

Essential Tips for Secure and Safe Holiday Home Bookings

How to Rent Safely

Rental Property Guidelines

As a tenant, you’re staying in someone else’s home, so it’s important to show respect for the property. Here are a few guidelines to keep in mind:

  1. Respect Your Neighbors: If you're staying in an apartment complex, remember you're sharing the space with other residents. Avoid making excessive noise and follow the rules of the building. Even if you're in a detached home or villa, be considerate of your neighbors. Think about what might disturb you, and avoid causing similar issues for those around you.
  2. Park Responsibly: Whether you’re in a complex or a standalone house, follow the parking norms of the area. Always park in designated spots and avoid blocking other vehicles.
  3. Celebrations and Parties: If you're celebrating a special occasion during your stay, it's fine to host a gathering. Just be respectful of the neighborhood by keeping music at a reasonable volume, ensuring children are well-behaved, and avoiding noise late at night.
  4. Maintain the Property: Upon arrival, the property will be clean and equipped with all the amenities listed in the rental agreement. It’s your responsibility to maintain this standard throughout your stay until the time you return the keys.
  5. Report Issues Promptly: If anything is broken or not functioning properly, don’t try to fix it yourself. Report the issue to the landlord immediately so they can resolve it professionally.
  6. Keep the Keys Safe: Be careful with the keys during your stay. Losing them can cause a lot of inconvenience, so make sure to keep them in a secure place.
  7. Treat It Like Home: Respect the rental property as if it were your own. Take care of both the home and your surroundings to ensure a pleasant experience for yourself and future guests.

How to Safely Make a Holiday Rental Booking?

Planning a vacation is exciting, and you want to make sure the experience lives up to the offer. While vacation is all about adventure, it's important to go beyond what an advertisement says. Follow these steps to ensure a safe rental experience:

  1. Read Reviews: Many guests leave reviews about their stay. Take the time to read through them and check the average rating to get a balanced view. This will help you make an informed decision.
  2. Contact the Owner: Don’t just rely on emails—reach out to the landlord by phone as well. This adds an extra layer of assurance and allows you to ask any questions directly.
  3. Stick to Payment Agreements: Follow the payment schedule agreed upon with the landlord. Don’t send money until it's due, and always stick to the agreed-upon procedure.
  4. Use Secure Payment Methods: Always use reliable payment systems like PayPal or credit cards. Keep proof of all transactions. PayPal is particularly secure for payments between online accounts, and even if you don’t have a PayPal account, many landlords can process credit card payments through the platform. Keep in mind, though, there may be fees involved.
  5. Book Through Akomgo.com: Use the reservation form on Akomgo.com, which clearly lists all terms and agreements. This will ensure that nothing important is missed and that everything is handled properly.
  6. Get Everything in Writing: Whether it’s extra bedding, a crib, a playpen, or a stroller, make sure all arrangements are confirmed in the signed contract.
  7. Key Transfer: Ensure you know exactly when and where you’ll be picking up the keys. This can greatly affect the start of your vacation, so make sure the information is clear and confirmed in advance.

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