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Frequently Asked Questions

FAQ - Here you can find answers to frequently asked questions. More questions? Write to us via the web form.

Frequently Asked Questions

Booking a Holiday Home

FREQUENTLY ASKED QUESTIONS

What is Akomgo.com?

Akomgo.com is an online platform where property owners and landlords can advertise their properties for rent. You'll find a variety of villas, apartments, and holiday homes offered by individuals, rental companies, and travel agencies. The key benefit of Akomgo.com is the direct contact it offers between tenants and property owners without the need for intermediaries.

Where can I go with Akomgo.com?

Akomgo.com offers holiday accommodations worldwide. You can find listings from sunny beach locations to mountain retreats. The platform is open to anyone offering holiday rentals, making it easy to discover the perfect destination, whether you're looking for a villa, countryside retreat, or city apartment.

Why do owners list their properties on Akomgo.com?

Property owners and landlords list their properties on Akomgo.com because they manage their rentals directly. This creates a unique platform where owners have full control over communication with tenants, offering flexibility and lower costs for both parties.

How do I know the property is safe to book?

Akomgo.com takes steps to ensure property listings are legitimate. However, we recommend communicating directly with property owners to confirm details, reviews, or the condition of the property. You can also ask for photos or references from previous tenants for extra reassurance.

Can I see reviews or feedback from previous tenants?

Yes, many property listings include reviews from previous guests. If a property has no reviews, feel free to ask the owner for references or more details about the experiences of past guests.

How do I book?

Once you’ve found the holiday home of your choice on Akomgo.com, you can book it online anytime. The details can be discussed directly with the owner, and the confirmation will follow shortly after. All bookings and payments are made directly between you and the property owner.

How do I pay?

Payment methods are agreed upon directly with the property owner. Most commonly, bank transfers are used. Akomgo.com also provides booking forms and advice in multiple languages to help with the process.

When do I pay?

We recommend making an initial deposit of 30% to 50% of the total rental amount upon booking, with the balance paid four to six weeks before arrival. However, this can be agreed upon directly with the owner.

What currencies can I use for payments?

Currency options depend on the property owner. In Europe, euros are typically used, but outside Europe, payments may be made in local currencies such as US dollars.

Are there any additional fees?

Additional fees, if any, will be clearly mentioned in the reservation. These may include costs for optional services like extra linens, a baby cot, or pet accommodation.

Can I cancel a booking?

Cancellations are possible but may incur costs, as the owner may need to find another tenant for the reserved period. Be sure to review the cancellation terms in the booking agreement to avoid misunderstandings.

How do I know if the accommodation is available?

Most property listings include a calendar showing availability. If not, the owner will usually prefer direct contact via email or phone to confirm availability.

How do I find out the total cost of a holiday home?

Simply enter your start and end dates, and the total cost, including any service fees, will appear. If you want to adjust your dates, the price will update automatically.

How can I tell the availability or price if there is no calendar?

If there is no calendar on the listing, you can input your preferred dates into the available fields, and the total cost will appear. You can also contact the property owner to verify availability.

Are properties pet-friendly?

Some properties allow pets, while others have restrictions. You can filter properties based on this or check with the owner directly. Additional fees for pets may apply.

Can I request additional services like cleaning or transport?

Many property owners offer additional services, such as cleaning or airport pickup, for an extra fee. These details should be available in the listing, but you can always ask the owner if not mentioned.

Are linens and towels provided?

Most properties provide linens and towels, but it's always good to confirm with the owner, especially if you have specific requirements.

Can I request early check-in or late check-out?

Early check-in or late check-out may be possible depending on the property’s availability. Be sure to arrange this with the property owner ahead of time.

What happens if there is an emergency during my stay?

In case of an emergency, such as a power outage or water leak, you should immediately contact the property owner or the designated local contact. Make sure you have emergency contact details before your stay begins.

What should I do if I lose the keys to the property?

If you lose the keys, contact the property owner or local representative right away. Some properties may have key safes or backup options, but it's best to clarify this beforehand.

Is there Wi-Fi available at the property?

Most properties offer Wi-Fi, but quality and speed can vary. Be sure to ask the owner for details if internet access is important for your stay.

Is the property suitable for guests with mobility issues?

If accessibility is a concern, ask the owner about potential barriers like stairs or lack of elevators. Some properties are better equipped for guests with limited mobility than others.

Who is my local contact person when I book a holiday home?

The property owner will provide you with the local contact information after you complete the booking. This person will be available for assistance during your stay.

How do I contact the owner of the holiday home?

You can contact the property owner directly using the contact form on the property listing page. Akomgo.com facilitates direct communication between landlords and tenants.

Why do some properties appear multiple times online?

Some properties may be listed more than once due to different pricing options based on the number of guests or the length of the stay. Additionally, different owners in the same resort might list similar accommodations separately.

Can I advertise my holiday home(s) for rental on Akomgo.com?

Yes, Akomgo.com is open to all property owners looking to rent out their homes. Listings can be created for any type of accommodation, and owners manage all aspects of the rental themselves.

How can I publish my vacation home on Akomgo.com?

To publish your vacation home on Akomgo.com, the platform partners with Rentals24.com, a user-friendly booking system for vacation rentals. Through Rentals24.com, you can easily register your property by adding photos, descriptions, availability, prices, and contact information. Once all the information is uploaded, you can directly publish your property on Akomgo.com. Additionally, you can share your availability calendar with other portals and efficiently manage your bookings using the same system.

What are the costs to publish my vacation home on Akomgo.com?

As a vacation home owner, you pay an annual fee for publishing your property on Akomgo.com. Rental agencies with multiple accommodations can publish for free, but a commission is charged on the revenue from bookings.

For using Rentals24.com as a booking system, which is necessary to publish your property, you pay an additional fee. These costs depend on the features you wish to use. With Rentals24.com, you can even create your own website, including search functionality and multilingual options.

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